Returns and Cancellation

Returns and refunds

Zero Degree Publishing guarantees that every book is as described on our website. You are eligible for a refund within 21 days of the estimated delivery date if you are dissatisfied due to an error on our part or if the book does not arrive.

How to request a return or refund

Email [email protected] with “refund”, the book title and ISBN. Include your online proof of purchase, which was sent by email when you ordered, and enough detail for us to understand the request. We will assess the request under this policy and may ask for further information.

When tracking has been provided

If tracking information has been issued, a refund for “item did not arrive” is not initiated immediately. Please use the tracking details to contact the shipping company first; we can help if needed. A non-arrival refund cannot be initiated until 8 days after the estimated delivery date.

Returning a book

We do not provide return-shipping labels. When return shipping is eligible for refund, an amount equal to the original delivery charge may be added after we receive the book. Please share your return tracking details when available and include a copy of the return-confirmation email in the package so we can identify it promptly.

For a domestic return that requires the book back, it must reach us within 28 days. If it has not arrived by then, we may ask for tracking information; without it, the return may be cancelled.

Refund timing and cancellations

Once an approved return reaches us, we complete the refund to the original payment method. Your bank or payment provider may take 5–10 working days to show it. Orders may be cancelled before they are shipped; digital books are not returnable.